---
格式版本: 2
标题: "How law firm Gilbert + Tobin governs and scales AI with OpenAI"
原文链接: "https://openai.com/index/gilbert-tobin"
发布日期: "2026-09-07"
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发布时间未找到原因: ""
发布时间校准时间: "2026-09-07T22:42:04+08:00"
发布时间仲裁状态: "confirmed"
发布时间仲裁尝试次数: 1
发布时间仲裁耗时毫秒: 6575
发现时间: "2026-09-07T22:06:43+08:00"
入库时间: "2026-09-07T14:42:17.117Z"
来源平台: "固定入口"
搜索渠道: "fixed_url"
搜索词: "https://openai.com/news/security/"
匹配关键词:
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相关厂家:
  - "OpenAI"
  - "AWS"
相关专家:
  []
内容类型: "网页"
抓取工具: "Free Fetch + Defuddle"
清洗工具: "Defuddle Markdown + Defuddle/Readability 正文提取"
原始附件:
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AI优质: "否"
AI打分: 36
AI分档: "非优质"
AI质检状态: "不通过"
AI打分理由: "正文主线是OpenAI官方发布的律所客户案例，介绍ChatGPT Enterprise与Codex在招聘、审计、合规和办公流程中的采用及治理。相较固定知识库，新增了87%活跃使用率、审计覆盖300个实体、处理1100个文件等应用成效，但未提供AI机架、互连、供电、液冷、RAS或基础设施部署事实。当前页面虽为厂商一手完整案例，信息偏产品宣传；命中应用与模型效率及单一客户采用成熟平台否决项，不具备超节点情报准入价值。"
AI质检模型: "gpt-5.6-sol"
AI质检时间: "2026-09-08T04:36:05+08:00"
AI主题相关性: 0
AI来源权威性: 12
AI新颖性: 9
AI技术细节: 2
AI商业部署信号: 3
AI完整性: 10
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AI评分知识库检索词: "[\"OpenAI\",\"AWS\",\"https://openai.com/news/security/\",\"CEO-led\",\"CEO\",\"GPT\",\"AI-powered\",\"AI-enabled\"]"
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AI摘要: "澳大利亚律所Gilbert + Tobin在CEO带动和严格治理下，用ChatGPT和Codex将AI嵌入运营流程，实现了87%的活跃使用率。一个招聘研究与数据提取任务从约4小时缩短到20分钟，所有输出仍由员工复核和审批。"
AI摘要模型: "ali-deepseek-v4-flash"
AI摘要时间: "2026-09-07T21:43:45.876Z"
采集批次: "2026年9月7日22点05分18秒"
采集批次ID: "20260907-220517-361"
去重键: "https://openai.com/index/gilbert-tobin"
---

CEO-led commitment, rigorous governance, and human accountability enable Gilbert + Tobin to embed AI into the way the firm operates.

Company size: Enterprise

Region: Asia-Pacific & Oceania

Industry: Professional Services

Products: ChatGPT, Codex

87%

active usage among enabled ChatGPT users, more than twice the adoption rate Gilbert + Tobin typically sees for other tools

20 minutes

for one recruitment research and data-extraction workflow, down from approximately four hours

One day

of manual work avoided when preparing audit reports across 300 entities

Gilbert + Tobin is one of Australia’s leading corporate law firms, recognised for its work across capital markets, mergers and acquisitions, disputes, and technology. The firm’s practice depends on specialist knowledge, careful judgment, and the secure handling of sensitive information.

When generative AI began reshaping knowledge work, Gilbert + Tobin saw an opportunity—not to change how it delivers legal advice, but to raise the standard of the operational work that supports it. The firm set out to give every operations team sharper tools for research, drafting, and analysis, while preserving the governance and professional accountability its clients expect.

ChatGPT Enterprise was introduced first to operations teams, where practical use cases could be tested in a controlled environment. From there, adoption expanded into marketing, business development, recruitment, finance, technology, business transformation, and parts of the legal practice. Throughout, the focus has remained on how the firm operates, not on displacing the professional judgment at the heart of its legal services.

With Codex, the firm is moving further still, from AI that assists individuals with discrete tasks to AI that completes defined steps across larger workflows.

## Turning leadership support into firm-wide adoption

Visible leadership helped make AI adoption relevant and legitimate across the firm. CEO Sam Nickless introduced ChatGPT to employees through examples from his own work. His message, “AI is not cheating,” positioned it as another tool employees could use to apply their judgment, rather than an inappropriate shortcut. Other senior leaders became active users and shared examples with their teams.

Gilbert + Tobin paired that leadership support with role-specific enablement. Instead of relying on generic training, the business transformation team joined individual team meetings to demonstrate workflows tailored to marketing, finance, recruitment, operations, and other functions. Internal videos, showcases, challenges, and use-case stories helped employees keep pace as ChatGPT gained new capabilities.

The firm did not mandate usage targets. It focused on showing employees what the technology could do while keeping people accountable for the result. As of June 2026, 87% of enabled seats were active, more than twice the adoption rate Gilbert + Tobin typically sees for other tools. Active users included partners and employees outside the technology function.

> “AI is not cheating. It gives our people another way to apply their judgment and improve how the firm operates. In a profession built on trust and accountability, that starts with strong governance. OpenAI provides the enterprise-grade foundation that allows us to move forward with confidence.”

—Sam Nickless, Chief Executive Officer, Gilbert + Tobin

## Building trust through governance and Australian data residency

Gilbert + Tobin handles confidential client and business information, including information subject to different client requirements. Its AI rollout was supported by clear guidance on approved tasks, what employees could enter, and how outputs should be reviewed. The firm also assessed contractual protections, role-based access, data-processing requirements, and administrative controls.

Moving to an OpenAI environment with Australian data residency gave Gilbert + Tobin greater confidence to expand access while meeting internal requirements and client expectations.

> “OpenAI approached the platform from an enterprise perspective and built the controls that organisations like ours need to operate with confidence.”

—Mitch Owens, Chief Information Officer, Gilbert + Tobin

## Improving everyday work across the firm

ChatGPT now supports several business functions. It reduced a recruitment research and data-extraction task from approximately four hours to about 20 minutes. A separate reference-processing workflow saves an estimated 25 minutes per candidate, supporting a team that manages high recruitment volumes.

Marketing and business development teams use ChatGPT to synthesize previous pitch materials and tailor responses for new opportunities. The firm produces 400 to 500 pitches each year, and ChatGPT helps teams prepare content faster while improving its quality and alignment with the firm’s writing standards. Teams also use deep research to support industry reports and sector, client, and business-development strategies.

Finance teams use ChatGPT for spreadsheet and data-analysis work. Technology teams apply it to documentation, scripts, training materials, and internal guidance. Lawyers who use ChatGPT draw on it for the operational side of their work, while our legal-specific workflows are supported through approved platforms, such as the AI-powered Harvey platform. Across all these use cases, people remain responsible for constraining the task, checking outputs, applying professional judgment, and approving the final work product.

One distinctive ChatGPT use case is a custom GPT that helps executives pressure-test ideas before taking up the CEO’s time. Built from approved examples of Nickless’ writing, priorities, professional background, feedback, and business context, it acts as a ‘digital twin’ of the CEO without making decisions on his behalf or speaking for him.

> “Instead of going straight to our CEO, we can test an idea with his custom GPT first. It helps us pressure-test ideas, refine our thinking and understand how it might align with his priorities.”

—Daniel Quinn, Chief Marketing Officer, Gilbert + Tobin

## Moving from assistance to execution with Codex

Codex has helped Gilbert + Tobin complete defined, multistep operational work under human review. For instance, it prepared audit reports covering 300 entities, avoiding a full day of manual work across the entire workflow. Codex also checked and renamed 1,100 files for upload into another system, replacing work that would previously have taken days.

These examples show how the firm is applying Codex to tasks that are irregular or difficult to justify automating through conventional, repeatable processes. The business transformation team has also used Codex to turn requirements and an existing specification into a working Python application.

> “Codex can take AI from being a helper to being a doer. It carries out the steps in an operational workflow, while our people remain responsible for reviewing and approving the result.”

—Aviva Leitch, Head of Business Transformation, Gilbert + Tobin

Gilbert + Tobin used Codex to help build an AI-enabled workflow for selected conflict, anti-money laundering, politically exposed person, and know-your-customer checks. It completes research and processing steps, then produces a report for human review and sign-off. Selected checks that previously took up to eight hours can now be completed in minutes.

Within the technology function, a DevOps team member used Codex to build a monitoring “watchtower” for the firm’s AWS environment. It consolidates operational signals, supports diagnosis and remediation actions, and escalates issues that require human attention.

## What’s next

Gilbert + Tobin intends to extend access to ChatGPT Work and Codex as it puts in place the controls required for broader use. The firm’s longer-term ambition is an interconnected working environment—one where employees can draw on ChatGPT to access approved organisational context, carry out operational tasks, and deliver finished outputs without navigating manually between systems.

## Join the new era of work

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