---
格式版本: 2
标题: "Amazon Connect Customer expands automated performance evaluations to Malay"
原文链接: "https://aws.amazon.com/cn/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay/"
发布日期: "2026-09-02"
发布时间校准状态: "found"
发布时间需复核: "否"
发布时间来源: "llm:local:original_script_field"
发布时间证据: "postDateTime: 2026-09-02T17:00:00Z"
发布时间校准原因: "候选日期来自脚本字段中的postDateTime，明确标注为文章发布时间，且与URL路径日期一致。"
发布时间校准置信度: "1"
发布时间候选数量: 1
发布时间严格候选数量: 0
发布时间原页读取状态: "source template page reused from URL open"
发布时间未找到原因: ""
发布时间校准时间: "2026-09-07T22:54:46+08:00"
发布时间仲裁状态: "confirmed"
发布时间仲裁尝试次数: 1
发布时间仲裁耗时毫秒: 2641
发现时间: "2026-09-07T22:07:26+08:00"
入库时间: "2026-09-07T14:54:50.017Z"
来源平台: "固定入口"
搜索渠道: "fixed_url"
搜索词: "https://aws.amazon.com/new"
匹配关键词:
  - "performance"
  - "AI"
相关厂家:
  - "AWS"
相关专家:
  []
内容类型: "网页"
抓取工具: "Free Fetch + Defuddle"
清洗工具: "Defuddle Markdown + Defuddle/Readability 正文提取"
原始附件:
  []
AI优质: "否"
AI打分: 19
AI分档: "非优质"
AI质检状态: "不通过"
AI打分理由: "正文主线是Amazon Connect客服产品新增马来语生成式AI绩效评估与跨语言评估功能，属于企业级应用功能扩展，与超节点、AI Rack、rack-scale AI或关键基础设施完全无关。来源为AWS官方发布，权威性尚可，但内容仅为区域语言支持扩展，包含少量自然语言评估配置和8个区域支持范围，无超节点架构、规格、客户量产或部署信号。历史知识库无相关对照，且命中应用类否决，按非优质处理。"
AI质检模型: "zj-deepseek-v4-flash"
AI质检时间: "2026-09-07T22:55:04+08:00"
AI主题相关性: 0
AI来源权威性: 8
AI新颖性: 3
AI技术细节: 1
AI商业部署信号: 1
AI完整性: 6
AI评分提示词版本: "v17-精简生产版"
AI评分提示词SHA256: "48fb9777f386026761b4873eaff30807694fb11e9b352d7c69bf2dfde750cc7d"
AI评分知识库版本: "knowledge_base_v1-20260819+runtime.100"
AI评分知识库SHA256: "7fe4568b9de9fc322c105ece08d18efab5b9b86f27dea6eb043b9a4d273bde60"
AI评分知识库检索词: "[\"AWS\",\"performance\",\"https://aws.amazon.com/new\",\"RAS\",\"AI-generated\",\"US\"]"
AI评分知识库命中: "[{\"id\":\"runtime-ba9a8fcaf332bae34960d0f8\",\"title\":\"Amazon EC2 P6-B200 instances are now available in the AWS Asia Pacific (Hyderabad) Region\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-09-03\",\"matchedTerms\":[\"AWS\",\"performance\",\"US\"],\"rank\":-8.527401436847724},{\"id\":\"runtime-ed0b613c85d0392cdd3f0821\",\"title\":\"Amazon EC2 P6-B200 instances are now available in the AWS Asia Pacific (Hyderabad) Region\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-09-03\",\"matchedTerms\":[\"AWS\",\"performance\",\"US\"],\"rank\":-8.527401436847724},{\"id\":\"runtime-676f90ee5f88ebab3b504077\",\"title\":\"NVIDIA NVLink Fusion Brings NVHBM to Next-Generation AI Infrastructure\",\"sourceType\":\"ai_excellent_article\",\"time\":\"\",\"matchedTerms\":[\"AWS\",\"performance\",\"RAS\",\"AI-generated\",\"US\"],\"rank\":-8.467236238727958},{\"id\":\"runtime-66d1ddc58948150bffee973a\",\"title\":\"Delivering Vera: NVIDIA’s First CPU Built for Agents Is Shipping Now\",\"sourceType\":\"ai_excellent_article\",\"time\":\"\",\"matchedTerms\":[\"AWS\",\"performance\",\"RAS\",\"US\"],\"rank\":-7.433964313094661},{\"id\":\"runtime-83dfe7d4e2b1819cedc55a6a\",\"title\":\"Amazon EC2 P6-B300 instances are now available in the AWS Asia Pacific (Jakarta) Region\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-09-03\",\"matchedTerms\":[\"AWS\",\"US\"],\"rank\":-7.05546389542948}]"
采集批次: "2026年9月7日22点05分18秒"
采集批次ID: "20260907-220517-361"
去重键: "https://aws.amazon.com/cn/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay"
---

Amazon Connect Customer now automates evaluations of human and AI agents in Malay using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in Malay. This enables multilingual contact centers to use a standardized evaluation framework across languages.

This feature is supported in 8 [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regions_az/) including US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Europe (London), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Singapore). For information about Amazon Connect pricing, please visit our [pricing page](https://aws.amazon.com/connect/pricing/). To learn more, please visit our [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/generative-ai-performance-evaluations.html#set-up-generative-ai-evals-in-non-english-language) and our [webpage](https://aws.amazon.com/connect/contact-lens/).