---
格式版本: 2
标题: "Amazon Connect Customer expands automated performance evaluations to Malay"
原文链接: "https://aws.amazon.com/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay/"
发布日期: "2026-09-02"
发布时间校准状态: "found"
发布时间需复核: "否"
发布时间来源: "llm:local:original_script_field"
发布时间证据: "postDateTime: 2026-09-02T17:00:00Z"
发布时间校准原因: "候选来自原始脚本字段明确的发布时间，无冲突或排除条件。"
发布时间校准置信度: "1"
发布时间候选数量: 1
发布时间严格候选数量: 0
发布时间原页读取状态: "source template page reused from URL open"
发布时间未找到原因: ""
发布时间校准时间: "2026-09-04T16:10:38+08:00"
发布时间仲裁状态: "confirmed"
发布时间仲裁尝试次数: 1
发布时间仲裁耗时毫秒: 16466
发现时间: "2026-09-04T16:09:10+08:00"
入库时间: "2026-09-04T08:10:56.930Z"
来源平台: "固定入口"
搜索渠道: "fixed_url"
搜索词: "https://aws.amazon.com/new"
匹配关键词:
  - "performance"
  - "AI"
相关厂家:
  - "AWS"
相关专家:
  []
内容类型: "网页"
抓取工具: "Free Fetch + Defuddle"
清洗工具: "Defuddle Markdown + Defuddle/Readability 正文提取"
原始附件:
  []
AI优质: "否"
AI打分: 32
AI分档: "非优质"
AI质检状态: "不通过"
AI打分理由: "正文主线是Amazon Connect为马来语新增生成式AI客服绩效评估及跨语言评估能力，属于联络中心应用功能，并非超节点、AI机架或关键基础设施。来源为AWS官方更新，事实和8个可用区域清楚；固定知识库未显示该语言功能的重复记录，但不能据此认定首次发布，且新增仅为应用层语言支持。未提供机架架构、互连、功耗、散热、RAS或规模部署数据，命中应用与模型效率强否决项，不具备业务准入价值。"
AI质检模型: "gpt-5.6-sol"
AI质检时间: "2026-09-08T16:43:08+08:00"
AI主题相关性: 0
AI来源权威性: 15
AI新颖性: 6
AI技术细节: 1
AI商业部署信号: 2
AI完整性: 8
AI评分提示词版本: "v17-精简生产版"
AI评分提示词SHA256: "48fb9777f386026761b4873eaff30807694fb11e9b352d7c69bf2dfde750cc7d"
AI评分知识库版本: "knowledge_base_v1-20260819+runtime.92"
AI评分知识库SHA256: "87cb146754f554920189197de0a266d3b3bbdd834b3853337f49da5d6a0d6c61"
AI评分知识库检索词: "[\"AWS\",\"performance\",\"https://aws.amazon.com/new\",\"RAS\",\"AI-generated\",\"US\"]"
AI评分知识库命中: "[{\"id\":\"runtime-52343a012216677e078ffdd2\",\"title\":\"NVIDIA NVLink Fusion Expands With NVHBM Custom High-Bandwidth Memory\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-08-26\",\"matchedTerms\":[\"AWS\",\"performance\",\"RAS\",\"US\"],\"rank\":-9.762817903346814},{\"id\":\"runtime-b86df24f43e82ced83868dce\",\"title\":\"AWS, Anthropic Complete Project Rainier AI Cluster\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-08-17\",\"matchedTerms\":[\"AWS\",\"performance\",\"RAS\",\"US\"],\"rank\":-9.326600922825776},{\"id\":\"runtime-bf6a5bdbe28961c50fb91e45\",\"title\":\"Amazon EC2 P6-B300 instances are now available in additional AWS Regions\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-08-28\",\"matchedTerms\":[\"AWS\",\"US\"],\"rank\":-8.49982004034042},{\"id\":\"runtime-9f43a79e9c23b1f329d8a71a\",\"title\":\"AWS and NVIDIA to Deliver 2 Million Additional GPUs and Next-Generation Infrastructure for Agentic and Physical AI\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-08-26\",\"matchedTerms\":[\"AWS\",\"performance\",\"RAS\",\"US\"],\"rank\":-8.400149887964112},{\"id\":\"runtime-5581f72bc66fda8e6c6bf711\",\"title\":\"Advancing Standards-Based AI Fabric RAS Through COSMOS Integration\",\"sourceType\":\"ai_excellent_article\",\"time\":\"2026-08-10\",\"matchedTerms\":[\"performance\",\"RAS\",\"US\"],\"rank\":-6.9320934708124495}]"
采集批次: "2026年9月4日15点53分07秒"
采集批次ID: "20260904-155307-58ad1755"
去重键: "https://aws.amazon.com/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay"
---

Amazon Connect Customer now automates evaluations of human and AI agents in Malay using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in Malay. This enables multilingual contact centers to use a standardized evaluation framework across languages.

This feature is supported in 8 [AWS regions](https://aws.amazon.com/about-aws/global-infrastructure/regions_az/) including US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Europe (London), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Singapore). For information about Amazon Connect pricing, please visit our [pricing page](https://aws.amazon.com/connect/pricing/). To learn more, please visit our [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/generative-ai-performance-evaluations.html#set-up-generative-ai-evals-in-non-english-language) and our [webpage](https://aws.amazon.com/connect/contact-lens/).