---
格式版本: 2
标题: "Rockwell Automation adds 24/7 remote support assistance"
原文链接: "https://www.engineering.com/rockwell-automation-adds-24-7-remote-support-assistance/"
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入库时间: "2026-09-01T17:38:29.797Z"
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AI优质: "否"
AI打分: 10
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去重键: "https://www.engineering.com/rockwell-automation-adds-24-7-remote-support-assistance"
---

Available in North America for single-site contracts, with Basic, Standard and Professional support tiers.

Rockwell Automation expands remote support with launch of TechConnectIQ

Rockwell Automation, Inc. announced TechConnectIQ Support, a remote support service for manufacturers. The service is intended to reduce downtime, shorten issue resolution time and simplify software and firmware updates.

The service is designed for maintenance, engineering and operations teams working in complex manufacturing environments. It provides access to technical support engineers and digital support resources for troubleshooting and system support.

TechConnectIQ Support is currently available for single-site contract customers in North America, with additional regions planned in 2027. The service is available 24x7x365 and includes support for installation, configuration, troubleshooting and issue resolution across industrial automation systems.

Key benefits of this new offering include:

- Access to technical specialists through web-based tools, with scheduled callbacks and live support
- Data visibility in the myRockwellAutomation TechConnect hub, including installed base details and support history
- Consolidated hardware and software coverage, with three support tiers: Basic, Standard and Professional
- AI-based support tools, including federated search, augmented reality guidance and instructional videos for maintenance and remote support tasks

For more information, visit [rockwellautomation.com](https://www.rockwellautomation.com/).

![图片](./assets/img-5768969a.jpg)