---
格式版本: 2
标题: "Amazon Connect Customer now supports unplanned shrinkage in agent schedules"
原文链接: "https://aws.amazon.com/cn/about-aws/whats-new/2026/08/amazon-connect-customer-unplanned-shrinkage/"
发布日期: "2026-08-26"
发布时间校准状态: "found"
发布时间需复核: "否"
发布时间来源: "llm:local:original_script_field"
发布时间证据: "postDateTime: 2026-08-26T20:16:00Z"
发布时间校准原因: "候选日期来自原始脚本字段，明确标注为文章发布时间，且与URL及YAML日期一致。"
发布时间校准置信度: "1"
发布时间候选数量: 1
发布时间严格候选数量: 0
发布时间原页读取状态: "source template page reused from URL open"
发布时间未找到原因: ""
发布时间校准时间: "2026-08-27T10:56:00+08:00"
发布时间仲裁状态: "confirmed"
发布时间仲裁尝试次数: 1
发布时间仲裁耗时毫秒: 2778
发现时间: "2026-08-27T10:55:52+08:00"
入库时间: "2026-08-27T02:56:03.651Z"
来源平台: "固定入口"
搜索渠道: "fixed_url"
搜索词: "https://aws.amazon.com/new"
匹配关键词:
  []
相关厂家:
  - "AWS"
相关专家:
  []
内容类型: "网页"
抓取工具: "Free Fetch + Defuddle"
清洗工具: "Defuddle Markdown + Defuddle/Readability 正文提取"
原始附件:
  []
AI优质: "否"
AI打分: 37
AI分档: "非优质"
AI质检状态: "不通过"
AI打分理由: "正文主线是Amazon Connect联络中心坐席排班新增非计划减员参数，属于业务应用软件功能，与超节点、AI Rack及机架级基础设施无关。来源为AWS官方更新，功能已在支持坐席排班的区域上线，新增事实明确；固定知识库未见该功能历史记录，但未命中不能证明首次出现。技术信息仅涉及排班指标及示例，无机架架构、互连、供电、散热或部署数据，未命中任何高价值准入通道，按弱相关应用功能否决。"
AI质检模型: "gpt-5.6-sol"
AI质检时间: "2026-08-27T10:56:46+08:00"
AI主题相关性: 0
AI来源权威性: 15
AI新颖性: 9
AI技术细节: 1
AI商业部署信号: 3
AI完整性: 9
AI评分提示词版本: "v17-精简生产版"
AI评分提示词SHA256: "48fb9777f386026761b4873eaff30807694fb11e9b352d7c69bf2dfde750cc7d"
AI评分知识库版本: "knowledge_base_v1-20260819+runtime.6"
AI评分知识库SHA256: "da6710dec9b12b44eac7c5f65e2f6054e1d79564ad723a6342e799b618657548"
AI评分知识库检索词: "[\"AWS\",\"https://aws.amazon.com/new\",\"NPU\",\"AM\"]"
AI评分知识库命中: "[{\"id\":\"runtime-9f43a79e9c23b1f329d8a71a\",\"title\":\"AWS and NVIDIA to Deliver 2 Million Additional GPUs and Next-Generation Infrastructure for Agentic and Physical AI\",\"sourceType\":\"ai_excellent_article\",\"time\":\"\",\"matchedTerms\":[\"AWS\",\"AM\"],\"rank\":-7.3894308896857614},{\"id\":\"historical-may-003\",\"title\":\"Broadcom介绍3.5D XDSiP先进封装路线，面向CPU/XPU垂直堆叠和高密度互连\",\"sourceType\":\"curated_item\",\"time\":\"2026-05\",\"matchedTerms\":[\"AWS\"],\"rank\":-5.800655199071008},{\"id\":\"historical-jun-069\",\"title\":\"美国AMD与TCS合作在印度推出AI数据中心蓝图\",\"sourceType\":\"curated_item\",\"time\":\"2026-06\",\"matchedTerms\":[\"AWS\",\"AM\"],\"rank\":-5.765614308852806},{\"id\":\"july-correct-0088\",\"title\":\"StrataCL: Fabric-Native Communication Library for Production Supernodes - 智源社区论文\",\"sourceType\":\"labeled_article\",\"time\":\"2026-07\",\"matchedTerms\":[\"NPU\",\"AM\"],\"rank\":-5.529688878146132},{\"id\":\"historical-jun-025\",\"title\":\"英伟达、谷歌与国产超节点的三种网络选择\",\"sourceType\":\"curated_item\",\"time\":\"2026-06\",\"matchedTerms\":[\"NPU\"],\"rank\":-5.380867962585327}]"
AI摘要: "亚马逊Connect Customer新增功能，允许管理者在坐席排班中输入非计划缺勤（如迟到、临时病假）比例，并即时更新排班人数、净人力及预测服务水平等指标。"
AI摘要模型: "ali-deepseek-v4-flash"
AI摘要时间: "2026-08-27T08:12:27.709Z"
采集批次: "2026年8月27日10点55分46秒"
采集批次ID: "20260827-105546-808"
去重键: "https://aws.amazon.com/cn/about-aws/whats-new/2026/08/amazon-connect-customer-unplanned-shrinkage"
---

Amazon Connect Customer now enables managers to input unplanned shrinkage in agent schedules, providing a more accurate picture of staffing due to unscheduled agent absences such as late logins or unplanned sick leave. Managers can upload unplanned shrinkage assumptions directly into agent schedules and immediately see updated scheduling metrics such as scheduled headcount, net staffing, and projected service level — each adjusted for unplanned shrinkage. For example, if 10% of the agents scheduled to work at 8 AM next Monday are expected to be unavailable due to late logins, then projected service level falls from 90% to 85% with unplanned shrinkage. This enables workforce managers to proactively address gaps in staffing that may arise due to unplanned agent unavailability, thus improving scheduling accuracy and their ability to maintain target service levels.

This feature is available in all [AWS Regions](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region) where Amazon Connect Customer agent scheduling is available. To learn more about Amazon Connect Customer agent scheduling, click [here](https://docs.aws.amazon.com/connect/latest/adminguide/forecasting-capacity-planning-scheduling.html) .