---
格式版本: 2
标题: "Amazon Connect Customer launches performance dashboard for Cases"
原文链接: "https://aws.amazon.com/cn/about-aws/whats-new/2026/08/amazon-connect-cases-dashboard/"
发布日期: "2026-08-11"
发布时间校准状态: "found"
发布时间需复核: "否"
发布时间来源: "llm:local:original_script_field"
发布时间证据: "postDateTime: 2026-08-11T13:30:00Z"
发布时间校准原因: "候选来源于脚本字段postDateTime，明确标注为文章发布时间，且无其他干扰因素。"
发布时间校准置信度: "1"
发布时间候选数量: 1
发布时间严格候选数量: 0
发布时间原页读取状态: "source template page reused from URL open"
发布时间未找到原因: ""
发布时间校准时间: "2026-08-12T21:25:11+08:00"
发布时间仲裁状态: "confirmed"
发布时间仲裁尝试次数: 1
发布时间仲裁耗时毫秒: 8177
发现时间: "2026-08-12T21:17:42+08:00"
入库时间: "2026-08-12T13:25:22.263Z"
来源平台: "固定入口"
搜索渠道: "fixed_url"
搜索词: "https://aws.amazon.com/new"
匹配关键词:
  - "performance"
相关厂家:
  - "AWS"
相关专家:
  []
内容类型: "网页"
抓取工具: "Free Fetch + Defuddle"
清洗工具: "Defuddle Markdown + Defuddle/Readability 正文提取"
原始附件:
  []
AI优质: "否"
AI打分: 5
AI分档: "非优质"
AI质检状态: "不通过"
AI打分理由: "内容为Amazon Connect客户服务案例性能仪表板功能发布，与超节点/AI Rack/机柜级AI基础设施等核心主题完全无关。"
AI质检模型: "ali-deepseek-v4-flash"
AI质检时间: "2026-08-12T21:29:13+08:00"
AI主题相关性: 0
AI来源权威性: 3
AI新颖性: 1
AI技术细节: 0
AI商业部署信号: 1
AI完整性: 0
采集批次: "2026年8月12日20点58分23秒"
采集批次ID: "20260812-205823-234"
去重键: "https://aws.amazon.com/cn/about-aws/whats-new/2026/08/amazon-connect-cases-dashboard"
---

Amazon Connect Customer now provides a performance dashboard for cases that helps managers monitor case volume, resolution trends, and performance against service level agreement (SLA) targets. Managers can compare current and prior-period performance across metrics such as cases created, average resolution time, first-contact resolution percentage, and SLA achievement rate. They can also analyze trends across dimensions such as case template, assigned user, or assigned queue. For example, a manager can identify that the billing team missed more SLA targets for refund cases than in the prior period, investigate the causes, and prioritize process improvements.

Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Cases [webpage](https://aws.amazon.com/connect/cases/) and [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/cases-performance-dashboard.html).
